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FAQs

How Do I Place An Order?

Although we recommend placing orders online, a dedicated team of authorized representatives is available to assist you. Please note that additional shipping fees apply for HI, AK, and other areas outside the lower 48 states.

How Do I Order Online?

You're able to place orders online anytime by adding the desired Detox Bed® products to the shopping cart of this website, proceeding to checkout, and submitting full payment. Once an order has been placed, you should receive a confirmation email shortly after. Remember that submitting accurate payment information like billing and credit card details is necessary to receive an order confirmation and subsequent fulfillment of the order.

How Do I Apply For Financing?

If you plan on applying for special interest-free financing, please fill out our secure online form. Please note that special terms and conditions apply. Many of the available financing options are through third-party banks and financial providers. Once your application is submitted, continue following the on-screen prompts to finalize the financing process.

How Quickly Can I Receive My Order?

Most orders are received and processed within 7-14 full business days. Most items available through this website ship within 72 hours after an order has processed. Please note that seasonal fluctuations and events like pandemics can impact the timeline of this process.

How Do I Track My Order?

Regardless of status, you will begin receiving updates after submitting an order. You will also receive an email confirmation with tracking number once your order has officially shipped. To track orders, simply log onto www.ups.com and use the tracking number included in that email for up-to-date tracking information directly from the shipping provider.

I Did Not Receive My Tracking Number?

If you do not receive a tracking number via email within two weeks of submitting your order, please contact the dedicated Detox Bed® customer service team. These authorized representatives will happily assist you and ensure purchasing Detox Bed® products are as stress-free as the detoxifying night's sleep they offer.

Detox Bed®
(800) 385-4243
admin@detox-bed.com

What Do Most People Experience On An Detox Bed®?

Many say they feel relaxed on contact, experience deeper breathing patterns, and micro tingling can be felt as free radicals dissipate from the body. This soothing tingling is caused by an exchange of healthy electrons that neutralize DNA damage at a cellular level. Achieving bio baseline homeostasis takes 15 minutes on average. Within that amount of time, the FDA determined Nanobionic® Far Infrared Technology tunes your cells with gentle penetrating waves that increase blood flow and accelerates healing.

The complementary effect of these amazing comfort technologies from Detox Bed® has a full-body regenerative and restorative effect night after night. Continued, long-term use neutralizes free radicals from the body and the corresponding oxidative stress. The effective approach to wellness leverages the power of 100% real nano silver. Renowned for its hygienic properties and pliable strength, nano silver superchargers the Detox Bed® sleep system technology. In short, sleepers love the soothing night's sleep and brighter mornings made possible by the one-of-a-kind Detox Bed®.

What's The Difference Between The Standard And Hybrid Detox Mattress Styles?

The Detox Bed® embodies our core comfort and detoxifying technologies. It features FDA Determined Nanobionic® Far Infrared technology, nano silver for soothing sanitation, and 2” less foam for medium-firm plush comfort. Perfect for stomach and back posture sleepers. Additionally, the Detox Bed® comes as a hybrid offering a better comfort option for traditional side sleepers.

What Does It Mean To Neutralize Free Radicals?

On a molecular and cellular level, free radicals produce a positive electron or ion charge. Within the body, this can amount to billions of free radicals causing oxidative stress and charge imbalance. Through ion donation technology, the Detox Bed® acts as a ground that passively neutralizes those inflammatory clusters of positive charge throughout your sleep cycles.

What Is EMF Electromagnetic Frequency?

There are two types of EMF, Ionizing and Non-Ionizing. EMF encompasses power lines, Wifi, routers, computers, cell phones, cell towers, 5G, and light radiation. EMF can cause ambient irritation that negatively effects the quality of your sleep. The unique composition of Detox Bed® actively shields against EMF and neutralizes rogue charges within the body.

How Does Our Technology Block EMF Electromagnetic Frequency?

Detox Bed® technology blocks EMF when you are in direct skin contact with the top of the mattress. When in contact, you are blocking EMF because the mattress protectively mitigates charge and dissipates static. This effectively nullifies active EMF signals around you. Regardless if they're from laptops, phones, smartwatches, and other signal-supported electrical devices.

Should You Upgrade To An Adjustable Bed?

With only 12% of the sleepers in the USA taking advantage of the health benefits offered by an adjustable bed, you're likely missing out. Or if you do have an adjustable bed, you're likely experiencing poor build quality. Our founder, John Baxter originally developed the Zero Gravity Bed sleeping position decades ago. That proven comfort technology paired with high-quality construction makes the Detox Bed® Adjustable Beds the best on the market. Adjustable beds empower you to perfect your sleeping position no matter what your support needs are.

Do Accessories Help Get A Better Night Sleep?

Detox Bed accessories help supercharge health benefits and add those extra touches of comfort that culminate in the perfect night's sleep. Accessories like our patented pillows (the mattress for your head and neck) are great for maintaining superior spinal alignment. While sheets add cooling comfort that sanitizes your sleep surfaces. Additionally, an adjustable bed frame can add some signature style to your bedroom that conforms to fit your unique comfort needs.

Is This Bed Doctor Recommended?

A collective of celebrity doctors helped create the Detox Bed®. Some even studied at the American Academy Of Anti Aging Medicine! These doctors are on the front lines advocating for and endorsing Detox Bed® products. Please note that some claims found on this website are FDA determined. While others have not yet been evaluated. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are intended to help improve sleep-related wellness. As with all things, it is generally recommended to check with your doctor before purchasing. Especially those who are pregnant and/or have a pacemaker.

What Are The FDA Claims On This Product Technology?

When in contact with our FDA Determined Nanobionic® Far Infrared technology, gentle penetrating waves increase blood flow and accelerate healing processes.

What Is The Normal Expected Federal Disclaimer About This Product?

Please note that some claims found on this website are FDA determined. While others have not yet been evaluated. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are intended to help improve sleep-related wellness. As with all things, it is generally recommended to check with your doctor before purchasing. Especially those who are pregnant and/or have a pacemaker.

How Do I Register My Warranty?

The warranty is automatically registered when your mattress ships. Please keep a copy of your invoice along with a copy of the warranty card that comes included with your mattress. Contact our dedicated customer service team with any related questions, concerns, or comments.

Detox Bed®
(800) 385-4243
admin@detox-bed.com

Does Detox Bed® Have Any Specials?

Detox Bed® products currently available on this website are sold directly through our Affiliate Program at up-to 50% off MSRP! Although seasonal promotions may be offered throughout the year, no such offers compare to this level of savings. Simply register for and join one of our certified A2B programs if you're interested in receiving the best price on bulk purchases, opening a location, or starting a business powered by Detox Bed® products.

Do We Accept International Orders?

Although we accept international orders, buyers are responsible for all shipping charges which include any tax and/or duty required.

What is Detox Bed®’s Return Policy?

There is no universal return policy for our products as each adheres to a unique policy. We recommend contacting our dedicated customer service team with related questions, concerns, and comments. 

Mattress Return Policy

You have 125 calendar days from the date of delivery to return your Detox Bed®. Returns are limited to the specific mattress purchased on your invoice. Other items like adjustable beds, accessories, sheets, pillows, and bed frames are not returnable. Because your body undergoes an adjustment period when conforming to new comfort technologies, we require a minimum trial of 21 days.

Our mattress return policy is only available for online purchases. For questions about products purchased from an authorized retail location, please contact that specific store directly. For helpful information, contact our customer service team to initiate a return or general product support.

Detox Bed®
(800) 385-4243
admin@detox-bed.com

Once eligibility for return is confirmed, a specialist will help facilitate the process with an (RA) return authorization number. To be eligible for a return, you must still be within your 125-day trial period and have had the product for at least 21 days, and the mattress must be clean and undamaged. If you are granted a full credit by Detox Bed®. You will be refunded the full product price of the mattress less the value of any discount, interest accrued, financing fees, merchant fees, and/or shipping charges. To avoid any fees associated with your return, please speak to your customer support representative, they can assist in finding a local and proper use of the mattress without increasing landfills! Any mattress that is returned to our facility with missing pieces, damage, stains, dirt, smoke, or pet hair will not be eligible for a return. Additional fees may occur if you do not take care of the product during the first 125 nights. Refunds are processed within approximately 15 days from the date the entire mattress is received in our facility, and any refunds will be in the form of your original payment.

Mattress Exchange Policy

You have 125 calendar days to exchange your Detox Bed® from the date of delivery. You are allowed one exchange. You must have purchased the mattress directly through our website and not through a retail store.

To be eligible for an exchange, you must still be within your 125-day trial period and have had it for at least 21 days, and the mattress must be clean and undamaged. To initiate an exchange.

Detox Bed®
(800) 385-4243
admin@detox-bed.com

Once eligibility is confirmed, a specialist will help facilitate the process (to be eligible for an exchange, you must still be within your 125-day trial period, and the mattress must be clean and undamaged).

Your 125-day trial will continue to run from the date the first mattress was delivered (or 30 days from the delivery of your second mattress, whichever is greater). In most cases, if mattress removal is selected your first mattress will be removed at the same time the second mattress is delivered. The cost to facilitate the exchange less the value of any discount, interest accrued, financing fees, merchant fees, and/or shipping charges is the responsibility of the customer.

Accessory Return Policy

Adjustable beds, accessories, sheets, pillows, and bed frames are not returnable if opened. Unopened items are returnable, but you will be refunded the full product price less the value of any discount, interest accrued, and/or shipping charges. Any products that are returned to our facility with missing pieces, damage, stains, dirt, smoke, or pet hair will not be eligible for a return once inspected. Additional fees may occur if the product is not in satisfactory condition.

Refunds are processed within approximately 15 days from the date the entire mattress is received in our facility, and any refunds will be in the form of your original payment.

How Do I Request A Catalog?

Although our website is our best catalog, you can request a catalog through our contact page.

How Hard Is Assembly Of This Product?

Our product ships rolled unless you have called customer service prior to your order. We do ship mattresses assembled and also offer express shipping methods for additional fees. In-home setup methods of delivery are available to all of our customers for an additional price. Inside the box, you should find assembly instructions or find out assembly instructions online. If you need help please contact customer service.

How Will My Order Ship?

Unless specified when ordering, orders will ship via UPS Ground. You will receive an email with tracking information along with how many boxes your order contains.

What Is Your 125 Day Trial?

Please see our return policy unique to the product in question.

Where Can I Try These Models?

These models are available online or through authorized partners. Take advantage of the amazing prices and easy payment plans available through our website. You can try the product in your home for risk-free for 125 days. If you need more information about what bed is right for you contact Detox Bed® or an authorized partner today.

When Did Detox Bed® Create This New Category Of Sleep?

Since 2000 the founder of the company has disrupted many verticals in the mattress industry. After creating the Zero Gravity Bed Position in the early 2000’s he went on to create innovative ways to market Number Beds. After beating Sleep Number in federal court Baxter had chosen to do something that’s never been done before. In 2012 he created this company in search of products that would benefit health. In 2014 Detox Bed® filed for multiple patents on multiple mattress technologies new to the mattress industry. Working with many doctors on the many health benefits of technologies that were proven outside of the mattress industry. It took many years of collaboration between top engineers in the mattress and textile industry to create the Detox Bed® you see today. Today the result is US Approved patented technology.

Are Detox Bed® Products Made In The USA?

Yes.

Where Is Detox Bed® Located?

Greenville, South Carolina.

Can I Request A Shipping Method?

Detox Bed® offers several different types of delivery. We offer standard ground shipping via UPS Ground Standard Service. Front Door Delivery by several national trucking companies and white glove in-home service comes as an additional fee. You can make your delivery choice when placing your order.